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SHIPPING

Flat rate Ground Shipping $5.95 for 1st item and $1.95 for each additional item. Other shipping options are also available at the check out for actual rates from UPS USPS & Fedex. Orders received are processed and shipped within 1-3 business days. After shipping your order, tracking number will be available via the order confirmation e-mail link you received after placing your order. if you did not receive that order confirmation e-mail, check your spam folder or contact us for Help.It’s customer responsibility to supply us with their correct address

Return Policy:

if you are not pleased with your purchase for any reason, simply ship it back to us within 30 days of receipt for a full refund of your purchase price (this does not include your original shipping and handling fees).We must receive your returned purchase within 30 days of receipt in order to issue a refund. Item(s) must be in it's original packages. We cannot accept returns of merchandise that are used, laundered, or soiled. Health department regulations do not permit us to accept open packages of bedding including: sheets, Duvets, mattress pads, pillow cases, and pillows for refund or credit. After we have received your return, inspected it, and approved it for a refund, we will credit the approved refund amount to the credit card used to purchase the returned item(s). We do not accept COD returns of any kind.

Return Address:

SoftLinens.com

c/o Royal Plaza Textiles, Inc.

1000 Main Avenue,

Clifton, NJ 07011

• *Please include a copy of you orginal order or your complete order ID number.
   

Return Policy If you are not pleased with your purchase for any reason simply ship it back to us within 30 days of receipt for a full refund of your purchase price (this does not include your original shipping and handling fees). As long as the bedding is in BRAND NEW RESALABLE CONDITION We can accept it back for a Refund , We must receive your returned purchase within 30 days of receipt in order to issue a refund. Please make sure it is all packed up , just like you got it , We cannot accept returns of merchandise that are used, laundered, or soiled. Items that are special ordered are not returnable. Health department regulations do not permit us to accept open packages of bedding including: Sheets, Duvets, Down comforters, Bed skirt, Towels, Mattress pads, Pillow cases, and Pillows for refund or credit. After we have received your return, inspected it, and approved it for a refund, we will credit the approved refund amount to the credit card used to purchase the returned item(s). Please make sure to including a copy of the packing list or Invoice , Please ship it back via a method that has a tracking number (e.g.UPS , FEDEX , DHL , USPS With Delivery Confirmation , etc.) We do not accept COD returns of any kind.



PRIVACY POLICY

At www.softlines.com we are committed to protecting the privacy of our customers, which is why we do not sell, rent, or loan any personal identifiable information regarding our customers to any third party. We hope the policy below will answer all of your questions regarding how we treat information gathered from visitors and customers at www.softlinens.com

In order to process your order efficiently, we collect the following information: name, billing address, shipping address, e-mail address, phone number, and credit card information when u place an order with us. This information is used solely by www.softlinens.com and is stored in a secure environment.

At www.softlinens.com we collect personal information only for the purposes of fulfilling orders, providing a high level of customer service, and gaining knowledge internally regarding what our customers want. We do not give or sell personal information to any other party

Third-Party Web Beacons: We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here.